Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by sov77 in connection with your use of our platform at https://sov77.cam, including our website, mobile-optimized interface, and any related services we provide. By registering an account, depositing funds, placing bets, or otherwise using sov77 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

sov77 operates as an internationally regulated online betting and gaming platform serving primarily the Indonesian market. We are committed to compliance with international data protection standards and applicable Indonesian regulations governing the handling of personal information.

2. Data Controller and Contact Information

For the purposes of this Privacy Policy, sov77 is the data controller responsible for your personal data. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us via:

• Email: [email protected]
• Live Chat: Available 24/7 via the sov77 website

We aim to respond to all data protection inquiries within 7 business days.

3. What Personal Data We Collect

sov77 collects various categories of personal data depending on how you interact with our platform. The types of data we collect include:

3.1 Account Registration Data

When you create an account with sov77, we collect:

• Full legal name (as it appears on your identity documents)
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account communications and notifications)
• Phone number (for account verification and customer support)
• Residential address (street, city, province, postal code)
• Preferred username and password (password is stored in hashed form and is not accessible to sov77 staff)
• Preferred currency (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Data

To comply with international anti-money-laundering (AML) and Know Your Customer (KYC) regulations, sov77 requires identity verification before processing withdrawals. KYC data includes:

• A scanned copy or photograph of your Indonesian National Identity Card (KTP)
• Proof of address document (utility bill, bank statement, or government-issued letter dated within the last 3 months)
• A selfie photograph of you holding your KTP next to your face for identity confirmation
• In some cases, additional documentation such as proof of income or source of funds may be requested

3.3 Financial and Payment Data

To facilitate deposits and withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata
• E-wallet account information (registered phone number or account ID) for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Transaction history (deposit amounts, withdrawal requests, payment timestamps, transaction IDs)
• Payment method preferences

Note: sov77 does not store full credit or debit card numbers, CVV codes, or banking passwords. Payment processing is handled through encrypted third-party payment gateways that comply with international Payment Card Industry Data Security Standards (PCI DSS).

3.4 Betting and Gaming Activity Data

To provide our services and maintain platform integrity, we collect data about your betting and gaming activity, including:

• Bets placed (bet type, stake amount, odds, market, event, timestamp)
• Game sessions (game titles, session duration, stake per spin or hand, RTP encountered)
• Account balance and transaction ledger
• Bonus participation and wagering progress
• Win/loss records and payout history

3.5 Technical and Usage Data

We automatically collect certain technical data when you access the sov77 platform, including:

• IP address and geolocation data (to verify you are accessing the platform from Indonesia and to detect suspicious login attempts)
• Device information (device type, operating system, browser type and version, screen resolution)
• Log data (login timestamps, page views, clickstream data, session duration)
• Cookies and similar tracking technologies (see Section 9 for details)

3.6 Communications Data

When you contact sov77 customer support, we collect:

• Live chat transcripts
• Email correspondence
• Support ticket history
• Feedback and survey responses

4. How We Use Your Personal Data

sov77 uses your personal data for the following purposes:

4.1 Account Management and Service Delivery

• To create, maintain, and administer your sov77 account
• To process deposits and withdrawals
• To provide access to sports betting, live casino, slots, togel (Indonesian numbers lottery), and sabung ayam (cockfighting) streaming services
• To manage bonuses, promotions, and loyalty programs
• To respond to your inquiries and provide customer support

4.2 Legal and Regulatory Compliance

• To verify your identity and age (21+ requirement)
• To comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations
• To detect and prevent fraud, money laundering, and other illegal activities
• To enforce our Terms and Conditions
• To comply with legal obligations, court orders, and government requests

4.3 Platform Security and Integrity

• To monitor for suspicious activity, unauthorized access, and account takeover attempts
• To detect bonus abuse, collusion, and other forms of platform exploitation
• To maintain the fairness and integrity of games and betting markets
• To prevent underage gambling

4.4 Communications and Marketing

• To send transactional emails (account confirmations, deposit receipts, withdrawal confirmations)
• To notify you of important account or platform changes
• To send promotional offers and updates about new games, features, and bonuses (only if you have opted in to marketing communications)

You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by adjusting your communication preferences in your account settings.

4.5 Analytics and Improvement

• To analyze platform usage patterns and improve user experience
• To conduct A/B testing and optimize website performance
• To develop new features and services based on player feedback and behavior

5. Legal Basis for Processing Your Data

Under international data protection law, sov77 must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to perform our contract with you (i.e., to provide betting and gaming services as outlined in our Terms and Conditions).
• Legal Obligation: We are legally required to collect and process certain data to comply with KYC, AML, age verification, and other regulatory requirements.
• Legitimate Interests: We process data for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we process data based on your explicit consent, which you may withdraw at any time.

6. How We Share Your Personal Data

sov77 does not sell or rent your personal data to third parties for marketing purposes. However, we may share your data with the following categories of recipients in the course of providing our services:

6.1 Payment Service Providers

We share payment-related data with trusted third-party payment gateways and processors that facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers are bound by strict confidentiality and data protection obligations.

6.2 Game and Software Providers

When you play casino games or slots, certain data (such as bet amounts, game outcomes, and session timestamps) is shared with our game studio partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and Pocket Games Soft — to deliver game content and ensure fair play.

6.3 Identity Verification Services

We may use third-party identity verification and KYC service providers to validate the authenticity of your identity documents and screen for fraudulent activity.

6.4 Analytics and Technology Partners

We work with analytics and cloud infrastructure providers to host our platform, analyze usage data, and improve performance. These partners process data on our behalf under strict data processing agreements.

6.5 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement, regulatory bodies, or courts if required by law, court order, or government request, or if necessary to protect our rights, enforce our terms, or prevent fraud.

6.6 Business Transfers

In the event of a merger, acquisition, sale of assets, or insolvency, your personal data may be transferred to the acquiring entity or successor, subject to the same privacy protections outlined in this policy.

7. International Data Transfers

sov77 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as:

• Data processing agreements incorporating international data protection clauses
• Transfers to jurisdictions with adequate data protection frameworks
• Use of encryption and secure data transmission protocols

By using sov77, you consent to the international transfer of your personal data as described in this policy.

8. How We Protect Your Personal Data

sov77 takes data security seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Passwords are stored using one-way hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. All staff undergo data protection training.
• Secure Infrastructure: Our platform is hosted on secure cloud servers with firewalls, intrusion detection systems, and regular security patching.
• Regular Audits: We conduct periodic security audits and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: We offer two-factor authentication (2FA) to enhance account security and strongly encourage all users to enable it.

While we implement industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your password and should report any suspected security breach immediately.

9. Cookies and Tracking Technologies

sov77 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality (login, session management, security). Cannot be disabled.	Session or 1 year
Performance Cookies	Collect anonymous data on page load times, error rates, and user flows to improve performance.	1–2 years
Functional Cookies	Remember your preferences (language, currency, layout) for a personalized experience.	1 year
Marketing Cookies	Track your activity to deliver relevant promotional offers. Requires your consent.	1–2 years

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair platform functionality, such as the ability to log in or place bets.

10. Data Retention

sov77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Active Accounts: Data is retained for the duration of your account's active status and for a period after closure to comply with regulatory obligations (typically 5–7 years for financial records).
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure for AML compliance.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for 7 years for accounting, auditing, and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again.

Once the retention period expires, personal data is securely deleted or anonymized so that it can no longer be linked to you.

11. Your Data Protection Rights

Under international data protection law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data in certain circumstances (e.g., when it is no longer necessary for the purpose it was collected).
• Right to Restrict Processing: You may request that we limit how we use your data while a complaint or dispute is being resolved.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that some requests may be subject to legal or operational limitations (e.g., we cannot delete data we are legally required to retain).

12. Children's Privacy

sov77 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a user is underage, we will immediately suspend the account, forfeit any funds, and delete all associated personal data.

Parents and guardians are encouraged to monitor their children's internet usage and use parental-control tools to prevent access to gambling websites.

13. Changes to This Privacy Policy

sov77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email and a prominent notice on the website at least 14 days before taking effect.

We encourage you to review this Privacy Policy periodically. Your continued use of the sov77 platform after changes are published constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how sov77 handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the sov77 website

We take all data protection inquiries seriously and will respond promptly to address your concerns.